Consumables Shop Terms and Conditions

A-Z Vending Solutions (Pty) Ltd is a business in the catering industry that markets fast moving consumer goods (FMCG).

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 3 working days and delivery confirmed by way of the designated courier company.

EXPORT RESTRICTION

The offering on this website is available to Southern African Development Community (SADC) member countries only.

RETURN AND REFUNDS POLICY

The provision of goods and services by A-Z Vending Solutions (Pty) Ltd is subject to availability. In cases of unavailability, A-Z Vending Solutions (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30% administration fee. If a product is faulty on arrival or order is incorrect, please contact us immediately. A-Z Vending Solutions (Pty) Ltd may request pictures of the products received.

CUSTOMER PRIVACY POLICY

A-Z Vending Solutions (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the A-Z Vending Solutions (Pty) Ltd bank account, the details of which will be provided on request.

CREDIT CARD ACQUIRING AND SECURITY

Credit card transactions will be acquired for A-Z Vending Solutions (Pty) Ltd via PayFast (Pty) Ltd who are the approved payment gateway. Users may go to www.payfast.co.za for more details.​

CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by A-Z Vending Solutions (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayFast refer to www.payfast.co.za

MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

RESPONSIBILITY

A-Z Vending Solutions (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and A-Z Vending Solutions (Pty) Ltd chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 27 Southway Road, Kelvin, Sandton, 2090

VARIATION

A-Z Vending Solutions (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

DISCOUNT VOUCHERS AND COUPONS

Vending Solutions may release printed or digital discount vouchers/coupons [hereafter referred to as vouchers] from time to time. Such vouchers may be available through the website and/or from third-party websites, in magazines and other media.

Vouchers can be used for discounts on the site only as long as the voucher is valid. Given expiry dates cannot be moved.

PROMOTIONAL VOUCHERS

Promotional vouchers are issued at Vending Solutions’s discretion. Users don’t have the right to promotional vouchers and can’t earn them. Promotional vouchers are issued with specific terms and conditions that regulate how and when they can be used.

A voucher can only be used against a purchase on the site when the purchase meets the terms and conditions as specified on the voucher.

A voucher can only be used once and only one voucher can be used per shopping basket. Vouchers are not transferrable and cannot be exchanged for cash. The discount value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.

If you want to return an item bought with the use of a voucher:
 
If you have redeemed a voucher or discount voucher against a purchase, and you’d like to return all items purchased, Vending Solutions will refund you or credit your account with the rand value of the purchase and re-issue the voucher or discount voucher, with the same associated terms and conditions.

If you have used a voucher or discount voucher against a purchase and then return some of the items purchased, Vending Solutions will recalculate the total value of your purchase AFTER the returned item(s) has/have been deducted. If the recalculated purchase value no longer meets the terms and conditions associated with the voucher, Vending Solutions reserves the right to deduct the value of the voucher off the refund for the returns, or, should you have credit in your Vending Solutions account, to debit the value of the voucher off your account balance.

Promotion vouchers cannot:

1. Be used to buy other vouchers

2. Be exchanged for cash

3. Be transferred to anyone else

 

We reserve the right to change our terms and conditions periodically from those stated above. These terms and conditions are subject to change without notice, from time to time at our sole discretion.

© VENDING SOLUTIONS 2015. ALL RIGHTS RESERVED. E&OE.