DEPOSIT AND/OR AN OFFICIAL ORDER IS ACCEPTANCE OF OUR TERMS AND CONDITIONS.
Acceptance: Payment of quote and or official accepted recognized order.
All goods remain the property of A-Z Vending Solutions (Pty) Ltd (herein referred to as VS) until paid for in full.
Cancellations of orders or Refunds
Subjected to approval by A-Z Vending Solutions (Pty) Ltd, Any cancellations of paid deposits or orders will be charged a minimum of 40% administration fee of the total amount of the value of goods invoiced. All transportation / Courier costs relating from returns of goods, strictly for customers account or deductible from customers credit of goods returned.
Subjected to approval by A-Z Vending Solutions (Pty) Ltd, and based on conditions and positive proof provided that, goods supplied are un-opened , un-installed and without any damage whatsoever within a period of 7 days, goods can be retuned for credit / re-funded with an applicable admin / handling fee of (15%)of the value of the goods invoices. All transportation / Courier costs relating from cancellations / returns of goods, strictly for customers account or deductible from customers credit of goods returned.
A rate of prime plus 5% per annum will be charged on all monies outstanding and payable to VS. All goods remain the sole property of Vending Solutions until fully paid for.
Machines will only be delivered and installed ten to twenty working days after full payment has been receipted and/or placement location confirmed. Due to most equipment being manufactured outside the borders of South Africa and then imported, longer lead times can be expected on certain nonstandard stock items. Special imports lead times are as per manufacture and transporter lead times.
WARRANTY – SNACK AND DRINK MACHINES
New Machines/Rentals/Demo Models
Each new machine carries a 3 year warranty on all mechanical working parts, 90 days on labour and 2 years on the refrigeration unit (if applicable), electronic components, coin validator and note readers. All new machines have a 5 year vend motor warranty.
Each refurbished/used machine carries a 1 year warranty on all mechanical working parts, 30 days on labour and 6 months on the refrigeration unit (if applicable), electronic components, coin validator and note readers. All refurbished/used machines have a 2 year vend motor warranty.
WARRANTY – COFFEE MACHINES
Each coffee machine carries a 1 year warranty on all mechanical working parts, 90 days on labour and a 2 year vend motor warranty.
WARRANTY – WATER COOLERS
Each water cooler carries a 1 year warranty on all mechanical working parts, 30 days on labour and a 90 days on filters.
WARRANTY – TECHNICAL SERVICES
- All technical spares and components supplied by VS come with a warranty for a period of 90 days.
- All technical workmanship carried out come with a warranty of 14 days from the date of work completed.
- Technical warranty excludes any damage resulting from vandalism, negligence, incompetence or exposure to adverse weather conditions.
The warranty excludes any damage resulting from vandalism, negligence, incompetence or exposure to adverse weather conditions. VS shall retain all advertising rights to said machines. The purchaser will be obliged to adhere to the wishes of VS and or any other appointed advertisers should the
purchaser wish to avail himself of the advertising revenue. The above warranty is applicable unless otherwise stipulated in writing on official quotation. All warranties only apply to machines sold and installed within the Republic of South Africa.
The warranty is granted to the first owner. The warranty can be transferred to a new owner and the remainder of the warranty period will be integrally transferred to the latter. All modifications made and repairs done to machines by unauthorised personnel will render the warranty conditions null and void. All claims for warranty will be rendered null and void in the following situations:
- That any periodical maintenance required has not been performed by an authorised VS-approved technician
- Faulty installation or assembly of the product
- Improper use of the product
- The failure is caused by lack of care by the owner or user
- In the case of external calamity
- In the case of neglect of the instructions concerning use
- The warranty period has expired
WARRANTY – CONSUMABLES
We will refund or exchange most goods if you return them within 7 days of purchase. However, the goods must still be in their original condition and packaging and you may not have used them at all. If you purchased these you need to provide your original invoice. All consumable goods are subject to individual manufacture warranties. Please consult label of product for details.
INSTALLATION AND MOVING OF MACHINES
All movements will be charged at rates as prescribed by the VS technical department.
Please note that VS does not provide insurance during the period your machine is being relocated/moved and is therefore not liable for any unforeseen damage that may occur. Please don’t hesitate to contact us for our updated terms and conditions.
Please note that whilst every possible care will be taken to ensure a successful movement, A-Z A-Z Vending Solutions (Pty) Ltd does not accept any responsibility for the machines, during the movement of the machines or whilst in our possession nor does A-Z A-Z Vending Solutions (Pty) Ltd accept any responsibility for damages of any nature occurring to the sites during the moving process.
The onus lays with the owner of the machine/s to ensure that all products (stock, etc.) are removed prior to the machine being moved. Note readers and coin mechanism must be secured and notes and coins must be removed prior to the machine being moved. Insurance for the machine/s is the client’s responsibility.
Whilst every effort is made to ensure that machines are placed on suitable locations Vending Solutions cannot guarantee the sales from any particular location. Should you make use our location services and your location does not prove to be viable within a six month period from date of installation we will gladly provide one additional location at no extra cost. Please be advised that the cost of the physical move of the machine would have to paid for. Whilst we endeavor to provide you the best possible locations for your business, we cannot in any way guarantee the success of the location. Nor do we in any way whatsoever warrant the income to be generated by the vending machine on any locations provided by ourselves. Your individual commitment to running your business is paramount to the success.
CONSUMABLES SHOP TERMS & CONDITIONS
A-Z Vending Solutions (Pty) Ltd is a business in the catering industry that markets fast moving consumer goods (FMCG).
Subject to availability and receipt of payment, requests will be processed within 3 working days and delivery confirmed by way of the designated courier company.
The offering on this website is available to Southern African Development Community (SADC) member countries only.
RETURN AND REFUNDS POLICY
The provision of goods and services by A-Z Vending Solutions (Pty) Ltd is subject to availability. In cases of unavailability, A-Z Vending Solutions (Pty) Ltd
will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30% administration fee. If a product is faulty on arrival or order is incorrect, please contact us immediately. A-Z Vending Solutions (Pty) Ltd may request pictures of the products received.
A-Z Vending Solutions (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa and MasterCard credit cards or by bank transfer into the A-Z Vending Solutions (Pty) Ltd bank account, the details of which will be provided on request.
CREDIT CARD ACQUIRING AND SECURITY
Credit card transactions will be acquired for A-Z Vending Solutions (Pty) Ltd via PayFast (Pty) Ltd who are the approved payment gateway. Users may go to www.payfast.co.za for more details.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by A-Z Vending Solutions (Pty) Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayFast refer to www.payfast.co.za.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).
A-Z Vending Solutions (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and A-Z Vending Solutions (Pty) Ltd chooses as its ‘domicilium citandi et executandi’ for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 27 Southway Road, Kelvin, Sandton, 2090
A-Z Vending Solutions (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
DISCOUNT VOUCHERS AND COUPONS
Vending Solutions may release printed or digital discount vouchers/coupons [hereafter referred to as vouchers] from time to time. Such vouchers may be available through the website and/or from third-party websites, in magazines and other media.
Vouchers can be used for discounts on the site only as long as the voucher is valid. Given expiry dates cannot be moved.
Promotional vouchers are issued at Vending Solutions’s discretion. Users don’t have the right to promotional vouchers and can’t earn them. Promotional vouchers are issued with specific terms and conditions that regulate how and when they can be used.
A voucher can only be used against a purchase on the site when the purchase meets the terms and conditions as specified on the voucher.
A voucher can only be used once and only one voucher can be used per shopping basket. Vouchers are not transferrable and cannot be exchanged for cash. The discount value of the voucher will be deducted from the total amount in your shopping cart. The remaining balance, if any, must be paid by you.
If you want to return an item bought with the use of a voucher:
If you have redeemed a voucher or discount voucher against a purchase, and you’d like to return all items purchased, Vending Solutions will refund you or credit your account with the rand value of the purchase and re-issue the voucher or discount voucher, with the same associated terms and conditions.
If you have used a voucher or discount voucher against a purchase and then return some of the items purchased, Vending Solutions will recalculate the total value of your purchase AFTER the returned item(s) has/have been deducted. If the recalculated purchase value no longer meets the terms and conditions associated with the voucher, Vending Solutions reserves the right to deduct the value of the voucher off the refund for the returns, or, should you have credit in your Vending Solutions account, to debit the value of the voucher off your account balance.
Promotion vouchers cannot:
1. Be used to buy other vouchers
2. Be exchanged for cash
3. Be transferred to anyone else
We reserve the right to change our terms and conditions periodically from those stated above. These terms and conditions are subject to change without notice, from time to time at our sole discretion.
© VENDING SOLUTIONS 2015. ALL RIGHTS RESERVED. E&OE.